Terms & Cancellation

Dear traveller, please read the following regulations carefully. They regulate the contractual relationship between you (the traveller) and GEORGIA INSIGHT Ltd, Tabukashvili St. 41, 0108 Tbilisi, Georgia.

Status: January 2019

The conclusion of the contract

The travel registration is done by email or via our booking form and becomes binding upon receipt of our booking confirmation. The applicant accepts the contractual obligations of all participants registered by him.

2. Services

The scope of services is determined by the travel programme and the information in the travel confirmation. Ancillary agreements that change the contractual scope of the trip shall only become binding after our written confirmation.

3. Payment

The full travel price is to be paid upon receipt of the booking confirmation.

4. Performance and price changes

We reserve the right to change the agreed-upon service components and price if necessary due to important reasons (e.g. increase in fuel costs or strong currency fluctuations). In case of a price increase by more than 8% or in case of a significant change in a substantial component of travel service, you can withdraw your travel contract free of charge.

5. Minimum number of participants

The daily tours are organised for the price given on the website even if there is only one participant.

6. Cancellation by the customer (cancellation costs) and a substitute traveller

You can cancel a daily tour free of charge 5 days prior at the latest.
You can book a daily tour for yourself or any other participant, you have to show the booking code only.

7. Exclusion from the trip

We reserve the right to exclude participants from the tour before or during the tour. This implies those who do not meet the necessary requirements (e.g. surefootedness). After explicit warning, we will unfortunately have to exclude those participants, who display crude offense or continuous disrespectful and/or destructive behavior towards the country, the people or other travel participants. In this case we preserve the right to claim the full travel price.

8. Liability

Your participation in the journey is at your own risk and you solely are responsible for your own physical integrity. The organiser is responsible for a conscientious tour preparation and for a proper organisation and execution of the agreed services, for a careful selection of tourist guides and for the accuracy of the travel description provided to you.

9. Weather

We assume no liability for changes in the travel programme necessary due to bad weather conditions. In our travel offers we point to the best suitable time for a respective journey and to the accessibility of the roads on the itinerary. Nevertheless, we preserve the right for programme alteration caused by sudden change in the weather.

10. Exceptional circumstances

Should the tour be significantly hindered, jeopardised or adversely affected due to unforeseeable force majeure (e.g. war or natural disasters), both parties, the travellers as well as the tour operator, have the right to withdraw from the travel contract. 

11. Complaint

Complaints regarding the contractually agreed services are to be immediately notified to your guide or GEORGIA INSIGHT, to ensure prompt corrective action, if procurable. The local guide is not entitled to recognise any claims or confirm any flaws or shortcomings. The guide is only entitled to take note of and forward the complaint.
If the traveller neglects to report a shortcoming, he/she forfeits any right to claim price reduction or compensation.

12. Services not used

Should the traveller not be able to utilise any individual travel component by reason of premature departure due to illness or any other reason attributable to the client, the traveller has no claim to proportional reimbursement.
If the journey can not be carried out fully or partially due to non-appearance of the client (e.g. private reasons, flight cancellation), similarly the traveller has no claim to any refund.

13. Copyright

The tour programs as well as contained photos and maps are the intellectual property of GEORGIA INSIGHT. They may not be copied, modified or otherwise used for commercial purposes or for distribution, in particular on other websites.

14. Severability clause

The invalidity of individual regulations of the travel contract does not have the ineffectiveness of the entire contract as a consequence.

15. Disputes

We are committed to resolving any disputes in a fast and direct way. We have so far always succeeded to find a reasonable solution to any issue. Should there be a case where this is not possible, the place of jurisdiction applied is Tbilisi (the registration place of GEORGIA INSIGHT).

Tabukashvili Str. 41
0108 Tbilisi, Georgia

Managing Director: George Tevdorashvili
E-Mail: info@georgia-insight.eu
Website: www.georgia-insight.eu